Privacy Policy

Information We Collect

When you use Unizera's esports event management platform, we collect various types of information to provide you with the best possible experience. This includes information you provide directly to us as well as information we collect automatically through your use of our services.

Personal Information You Provide

• Contact details including name, email address, and phone number when you create an account
• Profile information such as gaming preferences, skill level, and team affiliations
• Event registration data including tournament entries and participation history
• Payment information for tournament fees and premium features (processed securely through third-party providers)
• Communication preferences and marketing consent settings

Information Collected Automatically

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on platform, and feature interactions
• Performance metrics related to tournament participation and rankings
• Cookies and similar tracking technologies for personalization and analytics

How We Use Your Information

We use the information we collect to operate, maintain, and improve our esports event management platform. Your data helps us create better experiences for the gaming community and ensure fair, competitive tournaments.

• Account management and user authentication for secure platform access
• Tournament organization including matchmaking, scheduling, and results tracking
• Communication about events, updates, and important platform announcements
• Customer support and technical assistance when you need help
• Platform improvement through analytics and user feedback analysis
• Fraud prevention and security monitoring to protect our community
• Legal compliance and dispute resolution when necessary

Information Sharing and Disclosure

We understand that your privacy is important, and we're committed to being transparent about when and how we share your information. Most of the time, your data stays within our platform, but there are specific circumstances where sharing may occur.

Service Providers

We work with trusted third-party service providers who help us operate our platform. These companies may process your information on our behalf for purposes such as payment processing, email delivery, and analytics. All service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request. This includes situations where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to legal proceedings.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security and Protection

Protecting your information is one of our top priorities. We implement multiple layers of security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments of our systems
• Access controls limiting employee access to personal information on a need-to-know basis
• Secure data centers with physical security measures and environmental controls
• Regular backups with encrypted storage to prevent data loss
• Incident response procedures for quickly addressing any security breaches

While we implement industry-standard security measures, no system is completely secure. We encourage you to use strong, unique passwords and enable two-factor authentication when available to further protect your account.

Your Rights and Choices

You have several rights regarding your personal information. We believe in giving you control over your data and making it easy to exercise these rights through our platform or by contacting our support team.

Access and Portability

You can access most of your personal information directly through your account dashboard. If you need a complete copy of your data or want to transfer it to another service, you can request a data export by contacting our privacy team.

Correction and Updates

You can update most of your personal information directly in your account settings. If you notice any inaccuracies in your data or need help making changes, our support team is available to assist you.

Deletion and Account Closure

You can delete your account at any time through your account settings. When you delete your account, we will remove your personal information from our active systems, though some data may be retained for legal or business purposes as outlined in our retention policy.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or adjusting your communication preferences in your account settings. Note that you'll still receive important transactional emails related to your account and tournament participation.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. The specific retention period depends on the type of information and how it's used.

• Account information is retained while your account is active and for up to 3 years after account closure
• Tournament data and results are retained indefinitely to maintain competitive integrity and historical records
• Communication logs are retained for 2 years for customer support and dispute resolution purposes
• Payment information is retained according to financial regulations, typically 7 years
• Analytics data is aggregated and anonymized after 18 months

We regularly review our data retention practices and delete information that is no longer needed. If you have questions about how long we keep specific types of information, please contact our privacy team.

International Data Transfers

Unizera operates primarily in the Philippines, but our platform may be accessed by users from other countries. When you use our services, your information may be transferred to and processed in the Philippines or other countries where we or our service providers operate.

We ensure that any international transfers of personal information are protected by appropriate safeguards, including standard contractual clauses and adequate data protection measures. If you're located outside the Philippines and have concerns about data transfers, please contact our privacy team for more information.

Children's Privacy

Our platform is designed for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove that information from our systems.

For users between 13 and 18, we encourage parents and guardians to be involved in their online activities and to help them understand the importance of privacy and data protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or by posting a prominent notice on our platform.

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.